Starwood properties have outsourced their entire room-booking operations to a centralised system. “We have reduced our expat staff too, which has saved us a huge chunk of manpower costs,” she says. “We ensure employees are encouraged to take vacations in the summer months of the year, when footfalls are lower,” the hotel’s general manager Robyn Bickford says. The Lodhi in New Delhi, where payroll costs go as high as 30% of revenues, has increased work cycle from five-day week to six-day week. This way we have been able to maintain bottom lines when there is lot of churn happening in the industry,” Accor’s Shirali says. “When business travel is lower, we move talent to busier properties. Oberoi encourages cross-exposure at its global properties to incentivise staff, while Accor is developing a variable talent pool with people who can play multiple roles, saving on manpower. The Lalit New Delhi hires just enough F&B staff for the entire year but increases it in the peak season. The Leela, where payroll costs account to 22% of its revenues, plans to reduce the average manpower to room ratio to 2.2:1 from 2.4:1. Hotels are now trying different strategies to manage their shrinking workforce. “We see that F&B witnesses more attrition as it is a seasonal business,” says Kaval Verma, director of human resources at InterContinental Hotels Group, South West Asia.

At Intercontinental Hotel Group, attrition is highest in food and beverages department at around 20%. “We have had some attrition, but you always lose people when another brand offers them growth,” he says. Ashwin Shirali, regional director of human resources at Accor Hotels India, says payroll costs can go as high as 35-40% of annual revenue for a new hotel property. With hotel room supply in the country estimated to increase 111% over the next five years, the manpower crisis may get a lot worse for the industry. “The main reason why students choose other sectors is due to better pay packages, working hours and conditions than hotels,” Kacker says. He says that only around 30% of the students join hotel industry, while the rest move to other industries or pursue higher studies. “We have seen that students from hotel management institutes move to other areas like banking sector, travel and tour operators, smaller restaurants, etc,” S Kacker, principal of Institute of Hotel Management at Dadar in Mumbai, says. Perhaps the biggest reason for the manpower crisis in hotel industry is that a majority of fresh hotel management graduates prefer to join allied industries. We feel delighted that we have made a place for ourselves as a valuable placement agency in the big crowd of placement agencies in Kolkata (W.B) and other States in India.Companies blame this on high attrition rates across the industry, over-hiring and growing sizes of food and beverage outlets. As a placement agency we have assisted in bettering the careers of many job seekers. We are your ideal choice amongst many recruitment agencies located in West Bengal. We have hired many professionals such as experts in research and the diagnostics,Financial Consultant, benchmarking, talent acquisition, outplacement and organizational consulting etc.

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